Privacy Policy

GDL Autoparts
Website: www.gdlautoparts.com.au
Last updated: [Insert Date]

GDL Autoparts respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase products, contact us, create an account, subscribe to updates, or interact with us online.

By using our website, contacting us, or purchasing from us, you agree to the terms of this Privacy Policy.

1. Who we are

GDL Autoparts is an Australian automotive parts business supplying parts, accessories and related products for Jeep, RAM, Chrysler, Dodge and other vehicles.

Business name: GDL Autoparts
ABN: [Insert ABN]
Address: [Insert Business Address]
Email: [Insert Contact Email]
Phone: [Insert Phone Number]

2. What personal information we collect

We may collect personal information including:

• Your name

• Email address

• Phone number

• Billing address

• Shipping address

• Vehicle information, such as year, make, model, engine, VIN, registration or parts fitment details

• Order history and purchase details

• Payment and transaction details

• Messages, enquiries, reviews or customer support information

• Account login details, where account creation is available

• Marketing preferences

• IP address, browser type, device information and website usage data

We only collect information that is reasonably necessary for our business activities, including selling parts, processing orders, arranging delivery, providing support and improving our website.

3. Payment information

Payments made through our website may be processed by third-party payment providers. We do not intentionally store complete credit card details on our own systems unless this is handled securely by our website platform or payment provider.

Your payment information may be collected and processed by providers such as [Wix Payments / Stripe / PayPal / Afterpay / Zip / other provider]. Their own privacy policies and security terms may also apply.

4. How we collect personal information

We may collect personal information when you:

• Place an order on our website

• Create an account

• Contact us by phone, email, website form, Facebook, Instagram or other social media

• Request a quote or parts fitment advice

• Subscribe to newsletters, promotions or updates

• Leave a review or submit feedback

• Interact with our ads or website

• Use live chat or messaging tools

• Visit our website and accept cookies or tracking technologies

Where possible, we collect personal information directly from you.

5. Why we collect and use your information

We may use your personal information to:

• Process and fulfil your orders

• Arrange shipping, pickup, delivery or returns

• Confirm vehicle fitment and product compatibility

• Respond to enquiries and customer support requests

• Provide quotes, invoices, receipts and order updates

• Manage warranties, returns and product issues

• Improve our website, product range and customer service

• Send marketing emails, offers, promotions or product updates, where permitted

• Prevent fraud, chargebacks, misuse or security issues

• Comply with legal, tax, accounting and record-keeping obligations

6. Vehicle information and fitment advice

To help supply the correct parts, we may ask for vehicle details such as year, make, model, engine, VIN, registration or photos of parts. This information is used to check compatibility, provide advice and reduce the risk of incorrect parts being supplied.

You are responsible for ensuring that any vehicle information you provide is accurate. If information is incomplete or incorrect, parts supplied may not suit your vehicle.

7. Marketing communications

We may send you marketing emails, SMS messages, social media messages or advertising about products, offers, vehicle parts, promotions or business updates.

You can unsubscribe from email marketing at any time by using the unsubscribe link in our emails or by contacting us directly.

Even if you unsubscribe from marketing, we may still contact you about current orders, invoices, delivery updates, warranty matters, safety issues or important service communications.

8. Cookies, analytics and advertising

Our website may use cookies, pixels and similar technologies to improve the website, remember preferences, analyse traffic and support advertising.

We may use tools such as:

• Wix analytics

• Google Analytics

• Google Ads

• Meta/Facebook Pixel

• Email marketing platforms

• Other advertising, analytics or website tools

These tools may collect information such as your IP address, pages visited, device type, browser type, time spent on the site, referral source and interactions with ads.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

9. When we disclose personal information

We may disclose personal information to third parties where reasonably necessary for our business operations, including:

• Website hosting and ecommerce platforms

• Payment processors

• Freight, courier and postal providers

• Suppliers, manufacturers or distributors

• IT, security and cloud service providers

• Marketing and email platforms

• Analytics and advertising providers

• Accountants, bookkeepers, legal advisers and business advisers

• Government, regulatory or law enforcement bodies where required by law

We do not sell your personal information.

10. Overseas disclosure

Some of our service providers may store or process information outside Australia. This may include website, cloud, payment, analytics, marketing or customer support platforms.

Where your information is handled by third-party providers, it may be subject to the privacy laws of the countries where those providers operate.

11. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include password protection, access controls, secure payment processing, website security tools, staff procedures and the use of reputable third-party platforms.

However, no online transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account login details confidential.

12. Data retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order management, customer support, warranty records, tax, accounting and legal obligations.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

13. Accessing or correcting your information

You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, outdated, incomplete or misleading.

To request access or correction, contact us using the details below.

We may need to verify your identity before providing access or making changes.

14. Complaints

If you have a privacy complaint, please contact us first so we can try to resolve the issue.

Contact: [Insert Contact Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

15. Data breaches

If a data breach occurs, we will take reasonable steps to contain, assess and respond to the breach.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

16. Third-party links

Our website may contain links to third-party websites, including suppliers, manufacturers, payment providers, social media platforms or external resources.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date shown at the top.

Continued use of our website after changes are published means you accept the updated Privacy Policy.

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